WhiteAds Customer Terms & Conditions
These Customer Terms (“Customer Terms”) apply to any business, organisation or other customer (“Customer”, “you” or “your”) that purchases, subscribes to or otherwise uses WhiteAds services, paid plans, corporate features or other offerings made available specifically to Customers. These Customer Terms form part of, and should be read together with, the WhiteAds Terms of Use, Privacy Policy, applicable order form, pricing plan and any supplementary terms.
If there is a conflict between these Customer Terms and an executed written order form or agreement signed by WhiteAds and the Customer, the executed agreement will prevail to the extent of the conflict, unless expressly stated otherwise.
1. NO ENDORSEMENT OF USERS
WhiteAds does not endorse, recommend or guarantee any individual User, advertiser, seller, buyer, service provider, employee, company or other person using the Platform. Verification, membership status, corporate email-domain verification or any badge displayed on the Platform does not constitute an endorsement or guarantee by WhiteAds.
Customers are responsible for exercising independent judgment and conducting appropriate due diligence before communicating, engaging or transacting with any User.
2. NO EMPLOYMENT OR AGENCY RELATIONSHIP
Unless expressly agreed in writing, Users of the Platform are independent third parties and are not employees, agents, representatives or partners of WhiteAds. Nothing in these Customer Terms creates an employment, agency, partnership, joint venture or fiduciary relationship between WhiteAds and a Customer or between WhiteAds and another User.
Any claim or dispute arising from the acts or omissions of another User must ordinarily be pursued against the relevant User or responsible third party. Nothing in this clause limits any liability that WhiteAds cannot lawfully exclude under applicable law.
3. CUSTOMER RESPONSIBILITIES
The Customer represents and warrants that it has all necessary rights, authority, permissions, licences and approvals to use the Services and to provide, publish or submit any content, information, advertisements, job postings, company information, promotional materials or other materials made available through the Platform (“Customer Content”).
The Customer further represents and warrants that Customer Content and its use through the Platform will not infringe, misappropriate or violate any third party's intellectual property, privacy, publicity or other legal rights, and will comply with applicable law.
4. CUSTOMER ACCESS AND PERMISSIONS
The Customer may use the Services only for the purposes and within the scope of the applicable plan, order form or written agreement. The Customer must ensure that all authorised users accessing the Services on its behalf comply with the WhiteAds Terms of Use and applicable policies.
The Customer must not use the Services to circumvent WhiteAds, harvest User data, create unauthorised databases, send unsolicited communications or otherwise misuse information obtained through the Platform.
5. USER SELECTION AND INTERACTIONS
Unless expressly stated as part of a separate service, WhiteAds does not select, assign, employ or guarantee individual Users for the Customer. Customers are solely responsible for selecting, evaluating and engaging with Users or service providers identified through the Platform.
If a Customer identifies suspected fraud, misconduct, impersonation or another violation of the Platform policies, it should report the matter to WhiteAds through the applicable support or reporting channel. WhiteAds may investigate and take appropriate action in accordance with its policies, but does not guarantee a particular outcome.
6. SERVICE AVAILABILITY AND REMOVAL
WhiteAds may modify, suspend, discontinue or remove a Customer feature, advertisement, account or access where reasonably necessary for maintenance, security, legal compliance, fraud prevention, enforcement of Platform policies or protection of Users and the Platform.
Where reasonably practicable, WhiteAds may provide notice of material changes affecting an active paid service. Nothing in this clause limits any rights available to the Customer under an applicable written agreement or mandatory law.
7. ADDITIONAL CONDITIONS FOR SPECIFIC SERVICES
Certain WhiteAds services may have additional terms, service descriptions, pricing conditions or eligibility requirements. Such additional terms will apply only to the relevant service and will supplement these Customer Terms. In the event of a conflict, the specific terms for the relevant service will prevail to the extent of the conflict.
Examples may include corporate memberships, premium listings, recruitment or job-posting services, advertising packages, promoted listings, lead-generation features or other enterprise offerings.
8. FEES AND PAYMENTS
8.1 Subscription Fees
Fees for Services will be charged in accordance with the applicable pricing plan displayed on the WhiteAds Platform or an order form or written agreement executed between the parties. If the Customer subscribes to a recurring paid Service, fees may be billed on the applicable billing cycle (“Billing Cycle”).
The Customer agrees to pay all applicable fees, taxes and charges in accordance with the pricing and payment terms presented at the time of purchase or otherwise agreed in writing. Payments may be made through credit cards, internet banking, UPI or other payment methods made available on the Platform.
Unless otherwise stated at the time of purchase, in an applicable written agreement, or required by applicable law, fees paid for activated, consumed or delivered digital Services are non-refundable.
8.2 Changes to Plans and Fees
WhiteAds may modify, suspend or discontinue plans, features, pricing or service offerings. For recurring subscriptions, any prospective change in fees will take effect no earlier than the end of the then-current Billing Cycle, unless otherwise agreed in writing or permitted by applicable law. Where appropriate, WhiteAds will provide reasonable advance notice of material pricing changes.
8.3 Advertising Credits or Prepaid Balances
Where WhiteAds offers prepaid advertising credits, promotional balances, contact-unlock credits or similar facilities, the applicable terms, validity period, usage conditions, refund policy and tax treatment will be disclosed at the time of purchase or in the applicable service terms.
Prepaid balances may not be transferred, exchanged for cash or used outside the Platform unless expressly permitted by WhiteAds or required by applicable law.
8.4 Taxes and Payment Processing
Applicable taxes, including GST or other legally applicable taxes, may be charged in addition to the displayed fees where required. Payment processing may be provided by authorised third-party payment providers, and the Customer may be subject to the applicable terms of those providers.
9. CUSTOMER CONTENT
The Customer retains ownership of Customer Content, subject to any rights it grants to WhiteAds. By submitting Customer Content, the Customer grants WhiteAds a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display, distribute and use such Customer Content solely as reasonably necessary to operate, provide, promote and improve the Services.
The Customer is responsible for ensuring that all Customer Content is accurate, lawful, current and appropriately authorised.
10. PROHIBITED USE
The Customer must not use the Services to:
- post false, misleading, fraudulent, defamatory, unlawful or deceptive content;
- misrepresent its identity, authority, affiliation, employment relationship or commercial purpose;
- harvest, scrape, sell, disclose or misuse User contact information or other Platform data;
- send spam, unsolicited bulk communications or unrelated marketing communications;
- circumvent access restrictions, payment systems, verification mechanisms or other Platform controls;
- upload malware or interfere with the security or proper functioning of the Platform;
- infringe the intellectual property, privacy or other rights of another person; or
- violate any applicable law, regulation or legally binding obligation.
11. LIMITATION OF PLATFORM RESPONSIBILITY
WhiteAds provides the relevant Services as a technology platform and does not ordinarily verify the accuracy, ownership, quality, legality, availability, qualifications, financial capacity or conduct of Users or Customer counterparties, unless expressly stated as part of a specific service.
The Customer is responsible for its own commercial decisions, due diligence, communications, negotiations and transactions. WhiteAds does not guarantee that any listing, lead, advertisement, contact, response, candidate, service provider or commercial opportunity will result in a successful transaction or outcome.
12. SUSPENSION AND TERMINATION
WhiteAds may suspend, restrict or terminate access to the Services where reasonably necessary or permitted by applicable law, including for non-payment, suspected fraud, security risks, material violation of these Customer Terms, misuse of the Platform or legal or regulatory requirements.
Termination or suspension does not automatically entitle the Customer to a refund for Services already delivered, activated or consumed, subject to applicable law and any applicable written agreement.
13. GOVERNING TERMS
These Customer Terms are governed by the WhiteAds Terms of Use, Privacy Policy and any applicable supplementary terms. Capitalised terms not defined in these Customer Terms have the meanings given to them in the WhiteAds Terms of Use.
14. CONTACT & LEGAL NOTICES
For questions regarding Customer services, subscriptions or these Customer Terms, please contact our corporate relations team: